Shipping & Return Overview

Shipping Rates and Deals

  • Free shipping for orders over $75 via FedEx SmartPost
  • 6.99 Flat rate shipping for FedEx SmartPost

Free shipping and flat rate offers for US only but excludes HI and AK.

Returns

Need to return or exchange a puzzle? It's easy. Simply call us at 866-539-4278 or email support@puzzlewarehouse.com to request a Return Authorization Number, and we will send you a prepaid return label for the item.

Please note:

  • Items returned within 365 days of receipt are eligible for a refund.
  • Store credit will be issued for items returned past 30 days and can be used for future purchases.
  • Refunds are processed within 24 hours of receiving your return, and will be minus original shipping charges.
  • We only accept Like New, Unopened (in the original shrink-wrap) returns with postage paid. Puzzle Warehouse will glady pay for a return label to have any item shipped back to us. Should you decide to return the puzzles on your own, shipping charges are non-refundable.
  • If you return an item without a return authorization (RMA) number on the outside of the returned box you may not receive credit.
  • Damaged/Defective items: Manufacturer defect returns will be referred to the manufacturer, but we are happy to help provide contact information. Items damaged during shipping and/or missing items will be replaced by Puzzle Warehouse.
  • Undeliverable packages: Any package returned as undeliverable to Puzzle Warehouse will be refunded less shipping costs to original method of payment.