Return Policy

Shipping Rates and Deals

  • Free shipping for orders over $60*
  • 6.99 Flat rate shipping for FedEx SmartPost*

*All Shipping offers are for FedEx Ground for US only, excludes HI and AK.

Returns

Need to return or exchange a puzzle? Please call 866-539-4278 to setup a return or email a request to support@puzzlewarehouse.com and we will email you a prepaid return label.

Please note:

  • Items returned within 365 days of receipt are eligible for a refund.
  • Store credit will be issued for items returned past 30 days and can be used for future purchases.
  • Refunds will be minus the original shipping charge.
  • We only accept Like New, Unopened (in the original shrink-wrap) returns with postage paid. 
  • If you return an item without a return authorization (RMA) number on the outside of the returned box you may not receive credit. Please call or email us to setup a return.
  • Puzzle Warehouse will pay to have any item shipped back to us. Give us a call and we will be happy to help. This offer is only for US orders.

**Opened items will not be accepted as they are considered "Used" and we do not sell used puzzles.