- Items returned within 365 days of receipt are eligible for a refund.
- Store credit will be issued for items returned past 30 days and can be used for future purchases.
- Refunds will be minus the original shipping charge.
- We only accept Like New, Unopened (in the original shrink-wrap) returns with postage paid.
- If you return an item without a return authorization (RMA) number on the outside of the returned box you may not receive credit. Please call or email us to setup a return.
- Puzzle Warehouse will pay to have any item shipped back to us. Give us a call and we will be happy to help. This offer is only for US orders.
**Opened items will not be accepted as they are considered "Used" and we do not sell used puzzles.
Missing a piece?
Jigsaw puzzles today are made with automated machinery so it is very unusual to have a missing piece. Be sure to check between cushions, under the couch, etc... We have heard from many customers that cats love to run off with pieces so you may want to check your cats favorite hiding place if you have one. If you have searched and searched and still can't find it, please refer to our puzzle manufacturer chart to find instructions for replacing missing pieces. Still need help? If you purchaced your puzzle from Puzzle Warehouse, feel free to contact us and we will try to provide the support you need to replace the missing piece.
A few things to remember:
- All international orders are as-is. We do not send out replacement pieces for international orders UNLESS you agree to pay all shipping fees, duties and taxes.
- When we do ship out replacements we only send the bag of puzzle pieces and NOT the box with the puzzle image on it. This is to reduce puzzle fraud (yes, it happens).