Damaged or Defective Items

We know how frustrating this situation can be. Return shipping for damaged or defective items is free — just pick your preferred resolution:

• A replacement item [only a replacement of the original purchased title is allowed]
• A refund

To get started:

1. Go to My Orders
2. Pick “Request a Refund” or “Replace Item”
3. Select “Damaged or defective”
4. Finalize your resolution

We’ll provide return instructions for the damaged or defective item. Be sure to complete this process within 30 days of the delivery date.

We apologize for your less than perfect experience.