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Puzzle Warehouse
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Missing a Piece?

Missing a puzzle piece? We've got you covered.


It's easy to misplace a puzzle piece, so make sure you look everywhere first.

Puzzle pieces often wander off attached to a piece of clothing or by a curious pet or child. Allow a few days of searching before declaring the piece MIA! Double and triple check the packaging — it's very possible it could be hidden or stuck in there. Thoroughly search any rooms you used for opening, constructing, gluing, transporting or storing the jigsaw puzzle. Check under chairs, inside open garbage cans, under rugs, in your fridge... you never know! Lastly, make sure that all of the pieces you've placed so far belong where they are, this way you know for sure exactly what piece you're missing.

Still nowhere to be found? Don't worry, there are still options.

Don't lose hope, there are still ways to finish that puzzle! Your best course of action is to contact the manufacturer. Many popular jigsaw manufacturers have anticipated that you may need a replacement piece and have created programs to replace individual pieces or entire puzzles. There are a few things to keep in mind. It's possible that the replacement pieces may not actually fit your puzzle. Manufacturers often replace or rotate cutting dies for quality control. If this is the case, you might consider the Puzzle Doctor.

If you've determined you need replacement pieces simply follow these instructions!

  1. Find the brand or manufacturer name for the puzzle
  2. Determine which piece you need. Generally speaking, you can count as you would on a chessboard; A57, for example, would be the first column and the 57th row.
  3. Contact the manufacturer. They may require you to mail in the UPC from the box. To help, we have compiled contact information and instructions from our most popular brands, below. 

Still, Need Help?

If your manufacturer can't replace the piece or you have any trouble reaching them, please call us (if you purchased it from Puzzle Warehouse) and we'll see what we can do to help!


 What to do about missing pieces

Phone: 416-410-2642 (Canada)
Online contact page: http://www.4dcityscape.com/index.php?m=content&c=index&a=lists&catid=11
Fill out the Missing Pieces contact form with information about the missing pieces, they will contact you upon further review and inspection.
Phone: 800-671-9136 (USA)
661-775-2546 (USA)
Email: csr@nmrdist.com
Email or call and inquire about obtaining a replacement piece, they will provide instructions.
Phone: 855-895-4290 (USA)
Email: bgames@buffalogames.com
Missing pieces: http://buffalogames.com/contact/missing-piece/
Other defects: http://buffalogames.com/contact/defective-product/
You can expect to receive a replacement of the same image, free of charge, within 10-14 business days. Pieces from the new one will likely not fit the one you currently have, so it will have to be re-built.
Phone: 617-926-8080
Web: Click here for online customer service form
Replacement Puzzle Instructions:

By Mail: Write your Name, Mailing Address, Phone Number, and email address on a plain piece of paper. Include the white inspection tag from inside the box (if you have it), and the UPC barcode cut from the side of the box (do not send the entire puzzle or box), to the following address:
Ceaco Quality Control
C/O Edaron, Inc.
100 Appleton St.
 Holyoke, MA 01040

By Email: you can instead take a picture of the UPC barcode and inspection tag and e-mail them to QC@ceaco.com along with your Name, Mailing Address, Phone Number,

PLEASE NOTE: Due to the manufacturing process, they unfortunately cannot send individual pieces. If your puzzle is no longer available, they will replace it with a currently available selection. Please allow 4-6 weeks for delivery of your new puzzle.

Email: uk@clementoni.com
Inquire about obtaining a replacement piece.
Contact form: https://www.cobblehillpuzzles.com/Contact-Us-s/2079.htm
Puzzle Replacement form: https://shopusa.cobblehillpuzzles.com/Puzzles-Concerns-s/1673.htm
If you're unable to upload images with the form, you can email the information to info@cobblehillpuzzles.com.
Please Note: Cobble Hill will send a new replacement bag, but they cannot guarantee that the new bag will match the original piece shapes.
Phone: 801-785-1123
Contact form: https://dowdlefolkart.com/pages/contact-us
Missing pieces form: https://dowdlefolkart.com/pages/no-missing-pieces
The individual pieces cannot be replaced. A replacement puzzle will be sent in the bag. Please keep the box and poster image. If the puzzle is out of stock a new puzzle of similar theme and piece count will be sent.
Email: info@eeboo.com
Phone: 212-222-0823
Contact form: http://shop.eeboo.com/home/contact/15815.0.1.1
Puzzle name & piece count, as well as any images you can provide of the defect, are helpful for eeBoo to troubleshoot. Please include this information in your inquiry. eeBoo will issue replacement puzzles within 3 business days.

Phone 514-939-0310 (Canada)
E-mail: quality@eurographicspuzzles.com
Puzzle warranty form: https://www.eurographicspuzzles.com/en/warranty-request.aspx

General contact form: https://www.educaborras.com/forms/index/language:eng
Missing pieces/defect contact form: https://www.educaborras.com/forms/problems/language:eng
GEO Toys

Phone: 920-967-2581
Email: info@geotoystore.com
Contact form: https://www.geotoys.shop/contact.html
Inquire about obtaining a replacement piece.

Hasbro has ceased jigsaw puzzle production. Unfortunately, pieces can no longer be obtained for their items. You can contact their Customer care here: https://consumercare.hasbro.com/en-us
Online contact form: https://heye-puzzle.de/en/contact-form/ 
Online contact form: https://www.jumbo.eu/en/contact/ 
Karmin International
Phone: 1-888-884-7202 ext 65
Web contact form: https://www.karmingroup.com/karmin-international
Email: puzzles@karminindustries.com
Lafayette Puzzle Factory
Phone: 800-272-9278
Online contact form: https://cra-z-artshop.com/contact-us.html
Lion Rampant Imports
Phone: 800-992-7679
Email: info@lionrampantimports.com
Online contact form: https://www.lionrampantimports.com/contact-us 
Late for the Sky no longer manufacturers puzzles. Missing pieces cannot be replaced.
Phone: 520-741-1315
Email: internetorders@masterpiecesinc.com
Send request to: 12475 North Rancho Vistoso Blvd., Oro Valley, AZ 85755 (ATTN: Customer Service)
1. UPC barcode
2. Item number (photocopy excepted for collectable packaging)
3. Full name, address, and phone number
4. Name of puzzle
5. If a quality control sheet was included in the box, send this back as well
Note: No individual pieces will be replaced, only entire puzzle. If the puzzle is out of stock or no longer available, they will send a puzzle with similar theme and piece count.
Phone: 800-465-6342
Click here to submit a lost piece replacement request
Phone: 800-718-5365
Email: Service@MelissaAndDoug.com
Inquire about obtaining a replacement piece. Note: they do not replace individual pieces, but if the piece was missing from original packaging, they will replace the entire puzzle.
Phone: (347) 815-1234
Email: Help! - woops@newyorkpuzzlecompany.com | General info - info@newyorkpuzzlecompany.com
Inquire about obtaining a replacement piece. They will ask you to send a photo of the puzzle to help find the missing piece. If the piece is not available and it was a manufacturing defect, they will replace the entire puzzle.
Phone: 800-255-7316 ext. 108
Email: paige@paperhouseproductions.com
Inquire about obtaining a replacement piece. Note: they will usually replace entire puzzle. They need to know the style of the puzzle or description of the image and your address. No product number or UPC necessary.
Email: info@piatnik.com
Inquire about obtaining a replacement piece.
Phone: 1-800-227-1428
Web: Click here for online contact form
Inquire about obtaining a replacement piece.
Phone: 763-971-8057
Web: Email PuzzleTwist
Inquire about obtaining a replacement.
Web: Online Customer Service Form
Phone: 1-603-257-1500
Note: Ravensburger cannot replace individual puzzle pieces due to the production process - excepting 3D puzzle pieces which may be replaced. A replacement puzzle may be sent by Ravensburger if the piece is missing due to manufacturers defect.
Web: Click here for online contact form
Phone: 800-891-7479
Email: sue@serendipitypuzzles.com
Inquire about obtaining a replacement piece.
Phone: 844-204-1313
Web: Click here for online contact form
Note: They do not replace individual pieces but if the piece was missing or damaged from original packaging, they will replace the entire puzzle.
Phone: 800-400-8953
Inquire about obtaining a replacement.
Note: Check inside the puzzle box for replacement instructions. Special shaped puzzles may receive a replacement piece. For rectangular puzzles, if the puzzle is in stock, a replacement piece may be sent. If unavailable, a replacement puzzle will be sent.
Phone: 800-292-7676
Email: sales@tdcgames.com
Inquire about obtaining a replacement piece. Note: They are only able to replace pieces for some puzzles.
Phone: 888-890-0005
Email: info@VermontChristmasCo.com
Inquire about obtaining a replacement piece and they will provide instructions.
Phone: 800-548-8009 ext. 19
Email: info@puzzlemaps.com
Send request to P.O. Box 818 Jackson, NH 03846
1. UPC barcode cut from the box
2. Title of puzzle
3. Name and Phone number
4. Description of problem (i.e. missing piece or damaged)
5. If damaged, include photo of damages
Note: They do not replace individual pieces, but will try to replace entire puzzle from same die cut.

Stumped and searching for the answer to your puzzle? Check out White Mountain's Puzzle Key section for all of your curiosities and questions!
Phone: (800) 533-8006
Email: contact@wincraft.com
Inquire about obtaining a replacement piece and they may be able to assist.

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