Need to return or exchange a puzzle? It's easy. Call us at 866-539-4278 or email firstname.lastname@example.org to request a Return Authorization Number, and we will send you a prepaid return label for the item!
30 Days for all Puzzle Warehouse shoppers OR 365 Days when you sign up for our FREE Rewards Program (to join our FREE rewards club, sign up here)
Please note: Items returned within 30 days of receipt are eligible for a refund. Members who have joined our free Rewards Club have access to returns for store credit for 365 days. Learn more or sign up here. Refunds are processed within 24 hours of receiving your return and will be minus original shipping charges. We only accept Like New, Unopened (in the original shrink-wrap) returns with postage paid. Puzzle Warehouse will gladly pay for a return label to have any item shipped back to us*. Should you decide to return the puzzles on your own, shipping charges are non-refundable. If you return an item without a return authorization (RMA) number on the outside of the returned box you may not receive credit. Damaged/Defective items: Manufacturer defect returns will be referred to the manufacturer, but we are happy to help provide contact information. Items damaged during shipping and/or missing items will be replaced by Puzzle Warehouse. Undeliverable packages: Any package returned as undeliverable to Puzzle Warehouse will be refunded less shipping costs to the original method of payment. *International orders are not eligible for return shipping labels
A few things to remember: All international orders are as-is. We do not send out replacement pieces for international orders UNLESS you agree to pay all shipping fees, duties, and taxes. When we do ship out replacements we only send the bag of puzzle pieces and NOT the box with the puzzle image on it. This is to reduce puzzle fraud yes, it happens.