Need to return or exchange a puzzle? It's easy. Simply call us at 866-539-4278 or email firstname.lastname@example.org to request a Return Authorization Number, and we will send you a prepaid return label for the item!
- Items returned within 30 days of receipt are eligible for a refund.
- Member of our free Rewards Club have access to returns for store credit for 365 days. Learn more here.
- Refunds are processed within 24 hours of receiving your return, and will be minus original shipping charges.
- We only accept Like New, Unopened (in the original shrink-wrap) returns with postage paid. Puzzle Warehouse will gladly pay for a return label to have any item shipped back to us*. Should you decide to return the puzzles on your own, shipping charges are non-refundable.
- If you return an item without a return authorization (RMA) number on the outside of the returned box you may not receive credit.
- Damaged/Defective items: Manufacturer defect returns will be referred to the manufacturer, but we are happy to help provide contact information. Items damaged during shipping and/or missing items will be replaced by Puzzle Warehouse.
- Undeliverable packages: Any package returned as undeliverable to Puzzle Warehouse will be refunded less shipping costs to original method of payment.
A few things to remember:
- All international orders are as-is. We do not send out replacement pieces for international orders UNLESS you agree to pay all shipping fees, duties and taxes.
- When we do ship out replacements we only send the bag of puzzle pieces and NOT the box with the puzzle image on it. This is to reduce puzzle fraud (yes, it happens).
- *International orders are not eligible for return shipping labels