Missing a Piece?


Missing a puzzle piece? We've got you covered.

 

So you've just received that puzzle you've ordered. You open the box and begin working away happily until you realize you're missing a piece!! Don't fret just yet!

It's easy to misplace a puzzle piece, so make sure you look everywhere first.

Puzzle pieces often wonder off attached to a piece of clothing or by a curious pet or child. Allow a few days of searching before declaring the piece MIA! Double and triple check the packaging — it's very possible it could be hidden or stuck in there. Thoroughly search any rooms you used for opening, constructing, gluing, transporting or storing the jigsaw puzzle. Check under chairs, inside open garbage cans, under rugs, in your fridge... you never know! Lastly, make sure that all of the pieces you've placed so far belong where they are, this way you know for sure exactly what piece you're missing.

Still nowhere to be found? Don't worry, there are options still!

Don't lose hope, there are still ways to finish that puzzle! Your best course of action is to contact the manufacturer. Many popular jigsaw manufacturers have anticipated that you may need a replacement piece and have created programs to replace individual pieces or entire puzzles. There are a few things to keep in mind. It's possible that the replacement pieces may not actually fit your puzzle. Manufacturers often replace or rotate cutting dies for quality control. If this is the case, you might consider the Puzzle Doctor.

If you've determined you need replacement pieces simply follow these instructions!

  1. Find the brand or manufacturer name for the puzzle
  2. Determine which piece you need. Generally speaking you can count like you would on a chess board; A57, for example would be the first column and the 57th row.
  3. Contact the manufacturer. They may require you to mail in the UPC from the box. To help, we have compiled contact information and instructions from our most popular brands, below. 

 

Manufacturer

What to do about missing pieces

BRIARPATCH Phone: 800-232-7427
Inquire about obtaining a replacement piece. They will make sure the puzzle is still available, and ask you to send $2.95 check or money order to replace.
BUFFALO GAMES

Every Buffalo Games puzzle comes with a product warranty  on the inside panel of the box that has detailed instructions for their process.
If you need further help call 800-832-2331.
Instructions:
1.Cut out UPC code from the box
2.Include one of the puzzle pieces
3.Write the description of the problem on a piece of paper
4.Include your return address
5.Mail to:
Buffalo Games
220 James E. Casey Drive
Buffalo, NY 14206
Note: It's possible they will not ship you back just one piece but will instead issue a replacement of the whole puzzle or a voucher for a free puzzle. Allow 6 to 8 weeks for processing.

AQUARIUS

Phone: 905-876-1556
Email: info@aquariusimages.com
Inquire about obtaining a replacement piece and they will provide instructions.

CEACO

Web: Click here for online customer service form
Phone: 617-926-8080
Instructions:
1.Write your name, complete shipping address, phone number and email address on a plain piece of paper. Also include the puzzle name and item number (found on the side of the box) and include a brief description of the problem.
2.Cut the UPC code from the box. 
3.Place the UPC code and info sheet in envelope and mail to:
CEACO Quality Control
C/O Edaron, Inc
100 Appleton St.
Holyoke, MA 01040
Note: They will usually send you a replacement puzzle but if that puzzle is no longer available, they will send you another product of equal value and size. Allow 6 to 8 weeks for processing.

CLEMENTONI Email: info@clementoni.it
Inquire about obtaining a replacement piece.
COBBLE HILL Phone: 250-592-7374
Inquire about obtaining a replacement piece and they will provide detailed instructions.
DOWDLE Phone: 866-369-3531 toll free or 801-785-1123
Inquire about obtaining a replacement piece.
EDUCA Online Piece Replacement Program:
Click here to submit a lost piece request.
EURO GRAPHICS

Phone: 1-800-663-0461

FX SCHMID

See Ravensburger

LAFAYETTE PUZZLE FACTORY

Phone: 800-883-6408
Email: info@LPFpuzzle.com
Inquire about obtaining a replacement piece and they will provide instructions.

GEO PUZZLE Phone: 920-475-2002
Email: info@geotoystore.com
Inquire about obtaining a replacement piece.
HASBRO Web: Click here for online contact form 
Include in the message Name of the puzzle, Date you purchased or received the product, Parts needed, Product UPC code
Note: A full replacement puzzle is the most likely result. Allow 6 to 8 weeks for processing.

The vendor for Hasbro's Puzz3D items has a seperate policy for missing piece replacement for the Puzz3D items only. Simply send a .jpg image showing the missing piece and Winning Solutions will send out replacements right away. Email: info@winningsolution.com
HEYE or JUMBO If you purchased a Heye or Jumbo puzzle from Puzzle Warehouse, please email us or call our toll free number at 866-539-4278 for  help handling any issues with manufacturer defects or missing pieces.
LATE FOR THE SKY If the puzzle or game piece was missing from original packaging, contact them directly at 800-422-3434 and they will send them the missing piece at no charge. If the piece was lost or damaged, you will have to replace the entire puzzle.
MASTERPIECES

Phone: 520-741-1315
Email: internetorders@masterpiecesinc.com
Instructions:
Send request to: 2843 W. MasterPieces Dr., Tucson, AZ 85741 (ATTN: Customer Service)
Include:
1. UPC barcode
2. Item number (photocopy excepted for collectable packaging)
3. Full name, address, and phone number
4. Name of puzzle
5. If a quality control sheet was included in the box, send this back as well
Note: No individual pieces will be replaced, only entire puzzle. If the puzzle is out of stock or no longer available, they will send a puzzle with similar theme and piece count.

MEGA PUZZLES Phone: 800-465-6342
Click here to submit a lost piece replacement request
MELISSA & DOUG Phone: 800-718-5365
Email: Service@MelissaAndDoug.com
Inquire about obtaining a replacement piece. Note: they do not replace individual pieces, but if the piece was missing from original packaging, they will replace the entire puzzle.
NEW YORK PUZZLE COMPANY Phone: 580-789-9535
Email: info@newyorkpuzzlecompany.com
Inquire about obtaining a replacement piece. They will ask you to send a photo of the puzzle to help find the missing piece. If the piece is not available and it was a manufacturing defect, they will replace the entire puzzle.
PAPERHOUSE

Phone: 800-255-7316 ext. 108
Email: paige@paperhouseproductions.com
Inquire about obtaining a replacement piece. Note: they will usually replace entire puzzle. They need to know the style of the puzzle or description of the image and your address. No product number or UPC necessary. 

PIATNIK Email: sales@piatnik.com
Inquire about obtaining a replacement piece.
POMEGRANATE Phone: 1-800-227-1428
Web: Click here for online contact form
Inquire about obtaining a replacement piece.
PUZZLETWIST Phone: 763-971-8057
Web: Email PuzzleTwist
Inquire about obtaining a replacement.
RAVENSBURGER Web: Online Customer Service Form
Phone: 855-257-1500
Note: Their website indicates they cannot replace individual puzzle pieces due to the production process. However, they encourage you to contact them and they will attempt to resolve the issue. They will send a whole replacement puzzle if the piece is missing due to manufacturers defect.
SERENDIPITY Web: Click here for online contact form
Phone: 800-891-7479
Email: sue@serendipitypuzzles.com
Inquire about obtaining a replacement piece.
SPRINGBOK Phone: 800-497-8697
Web: Click here for online contact form
Note: They do not replace individual pieces but if the piece was missing or damaged from original packaging, they will replace the entire puzzle.
SUNSOUT Email:customerservice@sunsout.com
Phone: 866-352-7300
Inquire about obtaining a replacement piece. 
Note: Inside each puzzle box is a sheet of paper with instructions for replacing pieces. They can replace individual pieces for puzzles 1000 pieces or more that are currently in stock. If unavailable, they replace the entire puzzle.
TDC Phone: 800-292-7676
Email: sales@tdcgames.com
Inquire about obtaining a replacement piece. Note: They are only able to replace pieces for some puzzles. 
WHITE MOUNTAIN

Phone: 800-548-8009 ext. 19
Email: info@puzzlemaps.com
Instructions:
Send request to P.O. Box 818 Jackson, NH 03846
Include:
1. UPC barcode cut from the box
2. Title of puzzle
3. Name and Phone number
4. Description of problem (i.e. missing piece or damaged)
5. If damaged, include photo of damages
Note: They do not replace individual pieces, but will try to replace entire puzzle from same die cut.

4D Cityscape Phone: 416-410-2642
Web: Click here for online contact form
Instructions: Email missingpieces@4dcityscape.com and give them information about the missing pieces. They will contact you upon further review and inspection.

 

Still Need Help?

If your manufacturer can't replace the piece or you have any trouble reaching them, please call us (if you purchased it from Puzzle Warehouse) at 1.866.539.4278 and we'll see what we can do to help.

If your puzzle is no longer available or you don't want to replace the whole thing, we recommend checking out the Puzzle Doctor! He recreates missing pieces by hand and only charges about $10 a piece plus shipping. All you need to do is send him a picture of the puzzle image and the hole where the piece would go and he'll masterfully remake the lost piece!