Returns Details

Need to return or exchange a puzzle? It's easy. Call us at 866-539-4278 or contact support to request a Return Authorization Number.

Unopened Items returned within 365 days of receipt are eligible for a refund for all Puzzle Warehouse shoppers.

• Shipping charges are non-refundable.

• To make returning your item easier, we will email you a shipping label and deduct the return label cost when we process your refund. (Domestic USA Only)

• Puzzle Warehouse does not charge a restocking fee.

• We only accept Like New, Unopened (in the original shrink-wrap) returns with postage paid. Refunds are processed within 24 hours of receiving your return and will be credited without the original shipping charges.

• Damaged/Defective items: Contact us and we will work out a resolution

• Undeliverable packages: Any package returned as undeliverable to Puzzle Warehouse will be refunded less shipping costs to the original method of payment.

• When we ship out replacements we only send the bag of puzzle pieces and NOT the box with the puzzle image on it. We do this to reduce puzzle fraud as it does happen.

• International orders are not eligible for return shipping labels. All international orders are as-is. We do not send out replacement pieces for international orders unless you agree to pay all shipping fees, duties, and taxes.