Missing or Incomplete Orders
Missing Packages
Missing items are often found within 2 days of expected delivery by the carrier. If your order status is showing as delivered but you haven’t received your package yet, follow these steps:
Confirm your shipping address. Check the Past Orders interface on the account page, and find the order you are expecting. Ensure that everything matches the expected delivery address.
Check your mailbox or anywhere else you receive mail. Carriers deliver differently, and often with the safety of your package in mind. Check your back porch, car port/garage, mailbox, etc to ensure the box isn't simply hiding!
Check with others at your address or with neighbors. They might have accepted the package for you or might be temporarily holding it to protect it from weather or theft.
Check for a notice of attempted delivery. This notice will have more information and the next steps you should take to receive your package.
Give it a little more time. Some carriers will scan items as delivered prior to arrival. We suggest waiting 2 days to account for this. Thank you for your patience!
If it has already been 2 days and your package is still missing, you can:
Contact the Carrier
Use your tracking number to start a claim with the carrier (FedEx, UPS, etc.).
To contact FedEx, call 1-800-463-3339.
For UPS, submit a claim or call 1-866-742-5877.
Incomplete Orders
Some items are shipped in multiple boxes. Depending on the item, different boxes might arrive at different times. If it has been a day or two, and no additional boxes have arrived, please contact our customer support team to gather more information about the missing item(s).
