Missing a Piece?


Missing a puzzle piece? We've got you covered.

 

So you've just received that puzzle you've ordered. You open the box and begin working away happily until you realize you're missing a piece. Don't fret just yet!


It's easy to misplace a puzzle piece, so make sure you look everywhere first.

Puzzle pieces often wander off attached to a piece of clothing or by a curious pet or child. Allow a few days of searching before declaring the piece MIA! Double and triple check the packaging — it's very possible it could be hidden or stuck in there. Thoroughly search any rooms you used for opening, constructing, gluing, transporting or storing the jigsaw puzzle. Check under chairs, inside open garbage cans, under rugs, in your fridge... you never know! Lastly, make sure that all of the pieces you've placed so far belong where they are, this way you know for sure exactly what piece you're missing.

Still nowhere to be found? Don't worry, there are still options.

Don't lose hope, there are still ways to finish that puzzle! Your best course of action is to contact the manufacturer. Many popular jigsaw manufacturers have anticipated that you may need a replacement piece and have created programs to replace individual pieces or entire puzzles. There are a few things to keep in mind. It's possible that the replacement pieces may not actually fit your puzzle. Manufacturers often replace or rotate cutting dies for quality control. If this is the case, you might consider the Puzzle Doctor.

If you've determined you need replacement pieces simply follow these instructions!

  1. Find the brand or manufacturer name for the puzzle
  2. Determine which piece you need. Generally speaking you can count like you would on a chess board; A57, for example would be the first column and the 57th row.
  3. Contact the manufacturer. They may require you to mail in the UPC from the box. To help, we have compiled contact information and instructions from our most popular brands, below. 


Still Need Help?

If your manufacturer can't replace the piece or you have any trouble reaching them, please call us (if you purchased it from Puzzle Warehouse) at 1.866.539.4278 and we'll see what we can do to help!



 Manufacturer

 What to do about missing pieces

4D Cityscape
Phone: 416-410-2642
Web: Click here for online contact form
Instructions: Email missingpieces@4dcityscape.com and give them information about the missing pieces. They will contact you upon further review and inspection.
AQUARIUS
 
Phone: 661-775-2546
Email: orders@nmrdist.com
Contact and inquire about obtaining a replacement piece, they will provide instructions.
BUFFALO GAMES
Please fill out the appropriate form below:
Missing pieces: http://buffalogames.com/contact/missing-piece/
Other defects: http://buffalogames.com/contact/defective-product/

Once the appropriate form is filled out, you can expect to receive a replacement of the same image, free of charge, within 10-14 business days.  Please be aware that the pieces from the new one will likely not fit the one you currently have, so it will have to be re-built.
If you have any specific questions or need help filling out the form, we may be reached by email at customerservice@buffalogames.com or phone at 800-832-2331
CEACO
Web: Click here for online customer service form
Phone: 617-926-8080
Instructions:
1.Write your name, complete shipping address, phone number and email address on a plain piece of paper. Also include the puzzle name and item number (found on the side of the box) and include a brief description of the problem.
2.Cut the UPC code from the box.
3.Place the UPC code and info sheet in envelope and mail to:
CEACO Quality Control
C/O Edaron, Inc
100 Appleton St.
Holyoke, MA 01040
Note: They will usually send you a replacement puzzle but if that puzzle is no longer available, they will send you another product of equal value and size. Allow 6 to 8 weeks for processing.
CLEMENTONI
Email: info@clementoni.it
Inquire about obtaining a replacement piece.
COBBLE HILL
Phone: 250-592-7374
Inquire about obtaining a replacement piece and they will provide detailed instructions.  
Puzzle Replacement Instructions
DOWDLE
Phone: 866-369-3531 toll free or 801-785-1123

Email: support@dowdlefolkart.com
1. UPC barcode
2. Item number (photocopy excepted for collectable packaging)
3. Full name, address, and phone number
4. Name of puzzle
The individual pieces cannot be replaced.  A replacement puzzle will be sent in the bag.  Please keep the box and poster image.  If the puzzle is out of stock a new puzzle of similar theme and piece count will be sent.
eeBoo
Inquire about obtaining a replacement.
Note:  Style name & piece count, as well as any images you can provide of the defect are helpful for eeBoo to troubleshoot. Please include this information in your inquiry. eeBoo will issue replacement puzzles within 3 business days.
info@eeboo.com
212-222-0823
EUROGRAPHICS
Missing a piece?
Each of our puzzles is cut uniquely and pieces are not transferable between puzzles.
Please use the form below to send us a request:
http://www.eurographics.ca/en/puzzle-warranty.aspx
EDUCA
Online Piece Replacement Program:
Click here to submit a lost piece request.
GEO PUZZLE
Phone: 920-475-2002
Email: info@geotoystore.com
Inquire about obtaining a replacement piece.
HASBRO
Hasbro has ceased jigsaw puzzle production. Unfortunately, pieces can no longer be obtained for their items.
HEYE or JUMBO
If you purchased a Heye or Jumbo puzzle from Puzzle Warehouse, please email us or call our toll free number at 866-539-4278 for help.
Karmin International
Phone: 1-888-884-7202 ext 65
Email: puzzles@karminindustries.com
LAFAYETTE PUZZLE FACTORY
Phone: 800-883-6408
Email: info@LPFpuzzle.com
Inquire about obtaining a replacement piece and they will provide instructions.
Lion Rampant Imports
Phone: 1-800-992-7679
Email: lion@lionrampantimports.com
Inquire about obtaining a replacement piece. They will ask you to send a photo of the puzzle to help find the missing piece. If the piece is not available and it was a manufacturing defect, they will replace the entire puzzle.
LATE FOR THE SKY
If the puzzle or game piece was missing from original packaging, contact them directly at 800-422-3434 and they will send them the missing piece at no charge. If the piece was lost or damaged, you will have to replace the entire puzzle.
MASTERPIECES
Phone: 520-741-1315
Email: internetorders@masterpiecesinc.com
Instructions:
Send request to: 12475 North Rancho Vistoso Blvd., Oro Valley, AZ 85755 (ATTN: Customer Service)
Include:
1. UPC barcode
2. Item number (photocopy excepted for collectable packaging)
3. Full name, address, and phone number
4. Name of puzzle
5. If a quality control sheet was included in the box, send this back as well
Note: No individual pieces will be replaced, only entire puzzle. If the puzzle is out of stock or no longer available, they will send a puzzle with similar theme and piece count.
MEGA PUZZLES
Phone: 800-465-6342
Click here to submit a lost piece replacement request
MELISSA & DOUG
Phone: 800-718-5365
Email: Service@MelissaAndDoug.com
Inquire about obtaining a replacement piece. Note: they do not replace individual pieces, but if the piece was missing from original packaging, they will replace the entire puzzle.
NEW YORK PUZZLE COMPANY
Phone: 580-789-9535
Email: info@newyorkpuzzlecompany.com
Inquire about obtaining a replacement piece. They will ask you to send a photo of the puzzle to help find the missing piece. If the piece is not available and it was a manufacturing defect, they will replace the entire puzzle.
PAPERHOUSE
Phone: 800-255-7316 ext. 108
Email: paige@paperhouseproductions.com
Inquire about obtaining a replacement piece. Note: they will usually replace entire puzzle. They need to know the style of the puzzle or description of the image and your address. No product number or UPC necessary.
PIATNIK
Email: info@piatnik.com
Inquire about obtaining a replacement piece.
POMEGRANATE
Phone: 1-800-227-1428
Web: Click here for online contact form
Inquire about obtaining a replacement piece.
PUZZLETWIST
Phone: 763-971-8057
Web: Email PuzzleTwist
Inquire about obtaining a replacement.
RAVENSBURGER
Web: Online Customer Service Form
Phone: 855-257-1500
Note: Ravensburger cannot replace individual puzzle pieces due to the production process - excepting 3D puzzle pieces which may be replaced. A replacement puzzle may be sent by Ravensburger if the piece is missing due to manufacturers defect.
SERENDIPITY
Web: Click here for online contact form
Phone: 800-891-7479
Email: sue@serendipitypuzzles.com
Inquire about obtaining a replacement piece.
SPRINGBOK
Phone: 800-497-8697
Web: Click here for online contact form
Note: They do not replace individual pieces but if the piece was missing or damaged from original packaging, they will replace the entire puzzle.
SUNSOUT
Email:customerservice@sunsout.com
Phone: 800-400-8953
Inquire about obtaining a replacement.
Note:  Check inside the puzzle box for replacement instructions.  Special shaped puzzles may receive a replacement piece.  For rectangular puzzles, if the puzzle is in stock, a replacement piece may be sent. If unavailable, a replacement puzzle will be sent.
TDC
Phone: 800-292-7676
Email: sales@tdcgames.com
Inquire about obtaining a replacement piece. Note: They are only able to replace pieces for some puzzles.
VERMONT CHRISTMAS COMPANYPhone: 888-890-0005
Email: info@VermontChristmasCo.com
Inquire about obtaining a replacement piece and they will provide instructions.
WHITE MOUNTAIN
Phone: 800-548-8009 ext. 19
Email: info@puzzlemaps.com
Instructions:
Send request to P.O. Box 818 Jackson, NH 03846
Include:
1. UPC barcode cut from the box
2. Title of puzzle
3. Name and Phone number
4. Description of problem (i.e. missing piece or damaged)
5. If damaged, include photo of damages
Note: They do not replace individual pieces, but will try to replace entire puzzle from same die cut.