Puzzle Warehouse
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Puzzle Warehouse
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Refunds FAQ

What are my refund options?

Generally speaking, we can issue refunds to the original method of payment for 30 days if the product is returned to us in unopened, like-new condition. In the case you receive a gift and you would prefer a Gift Certificate to be issued, rather than a credit to the original method of payment, please contact our customer service team. We do not generally issue refunds for shipping charges paid to the carriers, per our Return Policy.

When will I receive my refund?

For credit card refunds, we’ll begin issuing your refund once we’ve received notification that you have returned your item(s). Most banks will process the refund within 3-5 business days.

For all other refund methods, please allow up to 48 business hours for your gift certificate to be issued and sent to you.


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Puzzle Warehouse recycles everything it can to save the environment and to keep costs and prices low.

We are hiring! Please fill out the employment form or send your resume to careers@puzzlewarehouse.com.

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