Shipping & Return Overview

Need to return or exchange a puzzle? It's easy. Simply call us at 866-539-4278 or contact support to request a Return Authorization Number

Please note:

Unopened Items returned within 30 days of receipt are eligible for a refund.
Member of our free Rewards Club has access to returns for store credit for 365 days. Learn more here.
Refunds are processed within 24 hours of receiving your return and will be minus original shipping charges.
We only accept Like New, Unopened (in the original shrink-wrap) returns with postage paid. Puzzle Warehouse will gladly pay for a return label to have any item shipped back to us. Should you decide to return the puzzles on your own, shipping charges are non-refundable.
If you return an item without a return authorization (RMA) number on the outside of the returned box you may not receive credit.
We do not provide international returns unless you are willing to pay for the return label. If you are wanting to return an item internationally, please give us a call at 866-539-4278
Damaged/Defective items: Manufacturer defect returns will be referred to as the manufacturer, but we are happy to help provide contact information. Items damaged during shipping and/or missing items will be replaced by Puzzle Warehouse.
Undeliverable packages: Any package returned as undeliverable to Puzzle Warehouse will be refunded less shipping costs to the original method of payment.