Things to Spot on a Farm

The puzzle is good quality and excellent project for a 6-year old who loves everything about farming. However, customer service for the issue I had was not so good. The puzzle was a gift for our 6-yr old grandson. He was so excited to put it together, but VERY disappointed when one of the barn pieces was missing. We looked extensively and finally decided it wasn't in the box when we got it. The pieces were sealed in a bag and the box lid was sealed on securely when it arrived, so the piece must have been lost in the assembly process at the manufacturer. Your process to return it for a replacement puzzle was easy to follow. The problem is that I only paid $4.99 for the first one to be mailed to me. When I returned it, the most economical way I could find to send it back cost me $9.20 postage. The puzzle only cost $10.13 to purchase, only slightly more that the postage to return it - minus 1 piece! If our grandson had not been so thrilled with it, I probably would have thrown it away. But I wanted him to have a COMPLETE puzzle as we put them together more than once at our house and a piece missing from the red barn was not acceptable! The replacement puzzle has all the pieces, however a section of the pieces in the upper right don't lay flat - they're slightly warped. We will keep this one, however know that I will not be ordering from your company in the future and cannot give a good review due to the problems we've had.

Excellent customer service